CUSTOMER SERVICE
Service & Support | Training | Updates & Upgrades
For over two decades we have enjoyed a personalized relationship with Titlepro's valued and growing customer base. We appreciate their loyalty and support.
New Titlepro enhancements are always on the way. In order to communicate developments in a more timely manner to current and prospective customers,
Titlepro will issue periodic email Bulletins.
Your comments and suggestions about Titlepro, our bulletins and our web site are welcome.
Todd Horst
Vice President and Support Services Manager
todd@go-titlepro.com
The Titlepro Service and Support Program
Membership in the Titlepro Service and Support Program means you will enjoy priority personalized attention and assistance with your system on a support level that is second to none.
The Titlepro Service and Support Program is designed to give Title companies reliable on-call and on-line help to deal expeditiously with questions about or problems with their system related to Titlepro.
Our plan entitles end-users to:
- (800) telephone hotline support
- on-line system support via high-speed remote connection
- general system assistance
- many software same-version updates and enhancements
- special pricing on new Titlepro features
- special pricing on Titlepro version upgrades
After an initial three-month warranty period, Titlepro users have the option to either enroll in the Service and Support Program for a standard monthly charge, or receive on-call support on a "per incident" basis and updates under the then current price plan.
Our support staff is also available to answer questions on updates, upgrades, additions to system hardware or software capabilities.
For over two decades, any Titlepro Service Plan Member with a "systems critical" issue has received corrective action usually within an hour or two, but always within one business day.
Customer Service | Training | Updates & Upgrades
